AQA E-marker unable to connect to server error

[jheatonBmilner]

Hi all

 

hoping you can help, not installed this software before and having a bit of issue with getting the staff member to sign on to the software. the install was easy enough, and she can sign in and connect using my account (admin account) but when she tries to sign on using her account the software comes up with a "login: unable to connect to server. please try again later."(see attached) message. I have just put the two address listed on this post in our web filter http://www.edugeek.net/forums/internet-related-filtering-firewall/185248-e-marker-proxy-settings.html which may fix the issue but wondered if anyone else had encountered this error and how to fix it.

 

thanks in advance