Printing Issus in school Since the August Windows update

[leewakelam]

Can anyone help please.

 

Since the August Windows update all of our networked printers has stopped working. I've been lucky enough that the printers for all classrooms where a Ricoh 4100 and I've managed a fix for this by updating the drivers form a V3 to V4 and they now work. We have a HP LaserJet CM6040MFP in art. Does anyone know if you can get a V4 driver for this printer or a V4 driver that will work with this? thanks in advance

[jonnykewell1]

Hi @leewakelam, We found the issue to be related to KB5005573 or KB5005613 depending on your server operating system. I'm assuming there's also a windows 10 update which is restricting the install of the print driver for non-administrators. We've pushed out the following registry key to client in the 'default domain' policy to get around this. Just apply, reboot and job done.

 

Action: Update

New 'REG_DWORD' Value = Decimal 0

Name: RestrictDriverInstallationToAdministrators

Key Hive: HKEY_LOCAL_MACHINE

Key path: Software\Policies\Microsoft\Windows NT\Printers\PointAndPrint

 

Kind regards,

 

Jonny