Jamf School not syncing teacher linked to class in Apple School Manager

[WhiteStar1]

Hi All

I am a new to Jamf School and Apple School Manager. I have watched all the videos provided by both and setup the MDM and deployed iPads in 1-2-1 configuration. For the life of me, I can't get one teacher to sync from ASM to Jamf. The teacher is linked to a class in ASM. The data was input via SFTP and he was assigned an Apple Managed ID. All good there, but for some reasons the class shows up in Jamf but not the teacher. Does anyone have an idea what has happened? What am I missing here? Thanks for any help you can give.

[Brimstone]

Has the teacher activated their Managed Apple ID account yet? e.g. Signed into it

[WhiteStar1]

Has the teacher activated their Managed Apple ID account yet? e.g. Signed into it

Thanks for your assist. I thought I had responded to this, I can remember typing it! Anyhow this seemed to be a self-inflicted wound. Some how along the way I ended up with two locations in Apple School Manager. It could be a simple thing like a space when doing the SFTP data upload. So this one teacher wasn't syncing to Jamf. I dug through the settings and found this option under Organisation settings to include other locations namely SFTP. It all sync after that. This wasn't covered in the Jamf training, actually a lot wasn't covered. And I was told that support tickets get turned around in 24hrs but that hasn't happened.