[sims] [SIMS] SIMS Teacher App Blocked

[215HAN]

Hi,

 

Hoping you can assist or point me in the right direction.

 

Whenever this teacher tries to access the SIMS Teacher app on the iPad, they’re getting the below message:

 

‘Sorry, you have been blocked from using the Teacher app”

 

This worked fine for the user first week in but after that, user is getting the above message.

 

Can anyone help me in resolving this?

 

Thanks

[round2it]

is it happening for all users, didnt they make some changes to the web url might not be related so flame me if needed

 

 

got this the other day

 

ACTION REQUIRED

Please forward this email to your IT administrator to ensure that firewall settings are updated appropriately.

Please use this new URL to access the Teacher App Administrator website - https://teacherapp.sims.co.uk. *

Remember to update any bookmarks you may have.

*A small number of schools currently use a legacy Microsoft log in process to access their administrator website. If this impacts you, we have updated the log in process and will send additional guidance to your school.

Edited September 28, 2021 by round2it

[215HAN]

Only to this user. Other users are working fine. It did initially work for this user, first week of Sept but since then it's been blocked.

[round2it]

sorry i cant be any help with that, then as i took one look at the product and said no.