GIMP error

[networkmangler]

I have been asked to deploy GIMP to the computer science rooms for the students to use during lessons

 

I have created a package that installs fine over the network

 

When I open it, it works fine for an admin user but a "normal" student and staff accounts get error messages.

 

The error is "C:\Program Files\GIMP 2\bin\gimp-2.10.exe" fatal error: unhandled exception

 

If they click OK on the error, GIMP closes. I'm assuming it's a file permission issue but I don't know how to resolve it.

 

Event viewer seems to be pointing to "script-fu.exe" and "KERNELBASE.dll".

 

Has anyone got any tips? or ideas? on how to resolve it?

[supportman]

Hmm not sure really, we deploy it here to all machines from PDQ deploy and it works fine.

 

This is the process steps

 

%SYSTEMROOT%\System32\taskkill.exe /f /fi "IMAGENAME eq gimp-*"

gimp-2.10.24-setup-1.exe /SP- /VERYSILENT /ALLUSERS /NORESTART /LOG=.\output.log

Edited September 13, 2021 by supportman

[mavhc]

How did you package it?

 

Annoyingly the Glimpse renamed GIMP project is now on hiatus, they had an MSI installer

 

I use https://community.chocolatey.org/packages/gimp

[networkmangler]

I created a batch file. The command is: "gimp-2.10.24-setup-3.exe" /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /SP- /ALLUSERS

 

I have tried manually installing gimp on a computer and the users get the same error so I don't think it's to do with the network install.

 

It must be a user access thing. I don't know if it's trying to write to somewhere locally on the C drive, not being able to and crashing.

 

I have just discovered that if I login as an admin and open GIMP, then switch user on the computer and login with a student account I can then open GIMP fine. It's as if the admin user has opened a file or started a process which the student user doesn't have access to but by starting the process/opened the file as an admin it works fine

 

I need to narrow down what GIMP is doing when it starts up