Bodsworth Posted June 17, 2008 Posted June 17, 2008 Why Catch-22 Needs To Be Required Reading Tech Support | California, USA Customer: “I bought a computer from you guys not 3 weeks ago, and my internet isn’t working.” Me: “Well the computer itself seems to be operating perfectly…” Customer: “It is NOT working perfectly. I cannot get on the internet. ” Me: “I understand that; I just mean while the internet itself isn’t working, your computer is functioning properly.” Customer: “My computer is worthless without internet.” (Company policy is to direct her to her ISP for further assistance. So I try to get that info from her so I can give her a proper phone number.) Customer: “Why don’t you just fix it?” Me: “I’ve run out of things we can try.” Customer: “What is the ISP going to do?” Me: “They’ll walk you through a few things or at least tell you if there is an outage or other problems in your area.” Customer: “I bought this computer from YOU and YOU should be the ones fixing it.” Me: “It’s not the computer, it’s the internet. Unfortunately we’re not your internet provider. There’s really nothing more I can do for you.” Customer: “How much do you charge for internet?” Me: “We do not sell internet.” Customer: “Than who do I buy my internet from?” Me: “I don’t know. Verizon, perhaps?” Customer: “I suppose I should order some internet.” Me: “…you haven’t even signed up for it yet!?” Customer: “I wanted to do it on the internet.” Me: *head explodes* 1
ChrisC Posted June 17, 2008 Posted June 17, 2008 Sounds about right.... Similar to the myth of why a WIRELESS trolley won't work when the power lead isn't plugged in, but it's WIRELESS! Chris
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