Spiceworks Reporting

[SYTech]

Good morning everyone!

 

I need to pull off stats for my team on how many tickets are closed each week.

 

We currently use Spiceworks Cloud Helpdesk although not having much look with the inbuilt reports or Power BI.

 

Does anyone have any tips or point me in the right direction so I can pull off either a report to do this or something similar?

 

Any help would be REALLY appreciated.

 

Thank you!

[SYTech]

*bump*

[dhicks]

I need to pull off stats for my team on how many tickets are closed each week.

 

If I remember correctly, I couldn't find much by way of documentation for Spiceworks' API, but it was pretty easy to figure out from looking at the network activity section in the browser's developer tools window. Hopefully, that should give you a list of open/closed tickets that you could build a report from.

[SYTech]

Is there anyway of exporting a list of ALL closed calls for the week?

[dhicks]

Is there anyway of exporting a list of ALL closed calls for the week?

 

Can you use the Reports tab to create a report that exports tickets from the last month? Even if it includes all tickets in the export it should, hopefully, include current state as a field which should then be possible to filter out using Excel or whatever you're using.