Exciting role - IT Engineer in Basingstoke!

[rh91uk]

IT Engineer needed to cover the Hampshire area supporting a selection of Schools within our client base. Salary £20,000-£22,000 pa+ benefits. Apply here: https://www.reed.co.uk/jobs/it-engineer/41214685

 

We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT for a school in the Hampshire Area

 

This is an exciting opportunity for an IT Engineer to join a highly recognised and always expanding IT solutions and managed service provider. This permanent position places you within our Managed IT service provision, working for a company that puts engineering excellence first.

 

Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.

 

Your responsibilities will include:

 

To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues

 

To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate.

 

To think of solutions to common problems - a "can do" attitude.

 

Provide a good level of technical expertise to all assigned customer networks.

 

To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions

 

To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.

 

Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.

 

To do complete our regular checks on our client systems

 

To participate in engineering projects within the school holidays

 

To be part of the team that respond to calls on the CTS Helpdesk

 

Requirements

 

·You need to have some entry-level experience of supporting IT in a controlled environment.

 

·You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams.

 

·Microsoft Server Skills are desirable

 

·Professional and polished communication skills

 

·Experience in the education sector is desirable but not essential

 

·Must have a clean and valid DBS disclosure

 

·Keen desire to learn and expand on your existing knowledge/ skills

 

Benefits and Opportunities

 

We can offer you:

 

·An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.

 

·Exceptional career development and advancement opportunities including Microsoft/Apple training

 

·Opportunities to gain experience in high level IT projects

 

·The potential to progress to the senior levels of our management team

 

·A remuneration scale that encourages and rewards progression and improvement

 

·25 Days Holiday (loyalty service holiday scheme)

 

If you are interested in this role and would like to find out more we would love to hear from you!

 

**APPROVED**

Edited April 30, 2021 by Dos_Box
Approved