[Office 365] Live Event Presenters can't see the Q&A chat?

[Garacesh]

What it says on the tin, really..

 

I have Live Event, and when I set it up, I add other teachers as a presenter.

When they join the event, they can't see the Q&A chat, only the primary chat (that all of the named participants can see but the attendees can't)

 

I have a feeling this has something to do with a difference between Producer, Organiser and Presenter but it still seems really bloody stupid.

This is what Teams looks like for the Producer, Organiser account (that has the A3 license to host the live event)

 

And this is what it looks like for the other members in the Event Group (Presenter)

 

I tested this earlier today, and I put it down to the other presenter using Teams on a Mac, but now I'm at home writing up documentation and getting screenshots, and my Windows 10 (full-fat, none of this S rubbish) tablet doesn't have it either.

Except, earlier today, when we had the issues, I had the A3 account invite my own account into the stream. My own (A1) account got the 'full' experience (the first screenshot above) and could see Q&A. So I know, somehow, it's possible?

 

What gives?

Is there a way to fix this?

Or are we just going to have to ghetto it and have whoever is manning the Producer, Organiser/A3 account copy-and-paste all the questions into the private chat?

Edited February 24, 2021 by Garacesh

[Garacesh]

So, so far, all I've been able to pin it down to is that it's a device-specific problem, not an OS issue.

 

Turns out when creating the Live Event you can select Presenter or Producer now. Producer gives you the full two-feed window with the option to send folks live that we're all accustomed to, Presenter gives them the alternate UI where their own camera feed is (mostly) full screen and they just have a tiny live window in the bottom right.

 

Create the event, invite 2 regular accounts, set them both as Producer instead of Presenter..

 

Signing in as user A (A1 license, not primary host) on my full-fat windows tablet (Surface Pro 2) does not get the Q&A chat

Signing in as user B (also A1 license, not primary host) on the laptop I've nicked from the stash downstairs, Q&A chat.

 

Swap accounts, user B on the tablet, user A on the laptop, same result. Laptop has it, tablet don't.

But both devices are full-fat Windows 10 (Pro vs Enterprise), both with the latest version of Teams (1.3.00.24755)

Edited February 25, 2021 by Garacesh