Smoothwall Cloud filter not uploading logs

[robk]

We thought we had Smoothwall Cloud filter up and running, users and filtering is working, but not the logs going back into our on prem boxes.

 

The diagnostics look like this.

 

{​​​​​​​

"copiedAt": "Thu, 11 Feb 2021 19:31:58 UTC",

"license": [

"cldflt",

"core"

],

"connection": "connected",

"filterMode": "Mode 2",

"policyName": "46131d497476169a8c4038895314bfe685a75c258c4ae3127f2a573bfb676e65",

"generatedEpoch": "1612990801",

"generatedDatetime": "Wed, 10 Feb 2021 21:00:01 UTC",

"blocklistVersionDatetime": "Thu, 11 Feb 2021 03:45:03 UTC",

"blocklistVersionEpoch": "1613015103",

"lastSentLogs": "never",

"username": "REDACTED",

"ipAddressPublic": [

"REDACTED"

],

"ipAddressPrivate": [

"10.0.0.114"

],

"directoryGroups": [

"ChallengeDG (Group)",

"CDMResources (Group)",

"Finance Users (Group)",

"MIS Transition (Group)",

"CDMNAS-users (Group)"

],

"mappedGroups": [

"Network Administrators",

"Staff"

],

"provisioningError": "Smoothwall 1.0.22310"

}​​​​​​​

 

This is after an hour or so from hitting a blocked page, so would expect the logs to be uploaded.

 

Is that provisioningError just the version no or does it tell us something?

[ibpalle]

Diagnostics look alright as you show. ProvisioningError message is just for version number. Logs are delayed - an hour is what I think is the reporting interval for uploading to the cloud, then it has to be retrieved by the on-prem and indexed so should be present after 90m max.

[robk]

We are finding that the logs never appear to be sent, even after 3-4 hours.