Sorted now: MS Teams plug-in in Outlook

[Kitkatninja]

Hi All,

 

Has anyone else experienced the following issue: The Teams plug-in in Outlook 2016 is no longer present

 

As in the Teams button is no longer present, the plug-in is no longer available in File -> Options -> Add ins -> Coms Addins (see below what it should look like)

 

 

I have tried uninstalling, reinstalling, installing the 64 bit version, the 32 bit version, logging off, logging back on, and yes I've restarted the laptops...

 

I finally found a diagnostic tool from MS, downloaded/installed/run, it comes up saying that Teams is not installed... Yes Teams is running.

 

Has anyone experienced this and found a fix? As it started with 1 person, then 3, now 4 - all within 2 days... And I am predicting that more will be coming up this error.

 

Please note, that we haven't integrated our Exchange server into Office365 yet - currently they are two different systems.

 

-Kitkatninja

Edited February 4, 2021 by Kitkatninja
change of title and it has now been sorted

[Steve21]

We found it keeps getting disabled by Outlook due to "being slow/unreliable" on older kit. If you open Outlook, File, then Manage COM addins, is it showing as being in there as disabled due to this?

 

Many thanks,

Steve

[chazzy2501]

Teams Outlook integration has to be enabled on the Teams App.

[Kitkatninja]

Found out it was a policy that was blocking this... All sorted now, thanks for you help