Driftingforlife Posted January 18, 2021 Posted January 18, 2021 (edited) We have a position open within the IT team at Gloucestershire College. There are currently 12 of us in the team split across 3 sites managing in the region of 3000 endpoints. I started here in Jan of 2019 and have been very happy here, there are opportunities to learn a lot and move forward in your career. Job title: V068 IT Support Analyst Job reference: REQ00746 Date posted: 15/01/2021 Application closing date: 01/02/2021 Location Gloucester Salary: £20,779.01 - £24,592.99 per annum Working with committed colleagues, we also offer a range of staff benefits including, 27 days’ annual leave, increasing to 32 days after 5 years’, plus an additional 3 days during Christmas closure. Job category/typeSupportAttachments The purpose of this role is to provide IT Technical Support to students and staff in the use of IT equipment including, troubleshooting hardware and software faults along with installations and maintenance. As a IT Support Analyst, you will: Provide responsive, helpful and quality service to IT equipment users in the College in accordance with departmental Service Level Agreements Undertake specified daily tasks and make decisions relating to them to minimise the effect of any user problems Log and track all work using a computerised Helpdesk system Liaise with suppliers of maintenance for IT equipment hardware and software for the purposes of installation, fault diagnosis and repair Skills and Experience: Recent experience in supporting IT equipment and software in a business environment Experience in using Microsoft Windows operating systems, including server operating systems Some previous formal training in IT subject area Experience of working in a customer support role for internal and external customers Benefits: A career with us means much more than just a salary - we know that our people are our greatest asset. Working with committed colleagues, we also offer an attractive benefits package. Please click on the benefits link to find out more about the range offered. GC Jobs Link Edited January 18, 2021 by Driftingforlife
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