Apps Won't Update

[Gongalong]

Hi folks,

 

I have 16 iMacs in a classroom. I've noticed in the last few days/weeks that apps are not updating.

 

I've gone to the App Store > Updates, clicked Update All, and the apps just sit there with spinning wheels. I've tried this on several of the iMacs, same deal.

 

They're all on Big Sur. They're managed with Mosyle, although I don't think that's the issue. The apps are all pushed onto the iMacs via Mosyle as they're from VPP (some are free, but there's also Logic Pro).

 

Just to eliminate any issues with our web filter I've changed the IP config on one of them to point at a second unfiltered connection, but I get the same behaviour.

 

Any ideas?

 

Thanks

[free780]

Could be time are they syncing with Apple or a DC?

This could break SSL/TLS.

[Gongalong]

Date and time are spot on.

 

I've tried removing the Mosyle profile, but it looks like the same problem.

 

Did Apple change anything about how updates work with Big Sur, or something else in the last few weeks?

[Gongalong]

These apps are from VPP, so I wonder if it's something related to that. Oddly I don't get a prompt to login to the app store.

[Gongalong]

Managed to login with my Apple ID. The VPP apps, which are Office apps and Logic Pro, won't update. I get the error as follows, which of course varies by app "Cannot Update App. Microsoft Excel cannot be updated because it was refunded or purchased with a different Apple ID."

[Steve21]

You could try removing the MASReceipt for one of the free ones and see if it lets you redownload them, but I'm pretty sure that would unlink paid for ones from VPP and link to whatever account you're logged in via.

 

Steve

[Gongalong]

Yep, I'm guessing that could compound issues.

 

It looks like Mosyle issues commands to update apps every 3-6 days onc they need an update, although I don't know why the app store would allow me to click "Update All" then just sit there for hours with nothing happening. Frustrating.