iPad app crashing via VPP

[GriffTech]

Hi,

 

I have an issue with one specific app (Flash Academy) that I am trying to roll out in my schools network.

 

We use a VPP and MDM system (JAMF School).

 

When a user tries to load flash academy it immediately crashes and sends them back to the home screen.

 

The app doesn't work on any iPads, both the app and iPads are fully up to date. No issues occur with any other app. App also works fine when not associated to a VPP account.

 

I have tried to capture a log (See below) of what happens when loading the app but as it spits out nearly 3000 words I have no idea what to look at.

 

Any help at all would be greatly appreciated!

 

GriffTech.

Nov 23 11.pdf

[Brimstone]

Are you device assigning or user assigning this app from Jamf School?

[GriffTech]

Are you device assigning or user assigning this app from Jamf School?

 

Thanks for the response, the app is device assigned

[Brimstone]

Have you got the right version as there are ones for both iPhone and iPad and macOS?

 

https://apps.apple.com/gb/app/flashacademy-language-learning/id1002454172

[GriffTech]

Have you got the right version as there are ones for both iPhone and iPad and macOS?

 

https://apps.apple.com/gb/app/flashacademy-language-learning/id1002454172

 

Yes, after some more playing around I noticed the app works absolutely fine when I remove the MDM profile from the iPad

 

The issues seems to directly correlate to something on the MDM profile then

[titch]

Yes, after some more playing around I noticed the app works absolutely fine when I remove the MDM profile from the iPad

 

The issues seems to directly correlate to something on the MDM profile then

Did you get this figured out? We are having the same proble since updating ios