Office 365 licensing

[Simcfc73]

Hi,

 

I'm dabbling into moving from Office 2019 to Office 365 and have installed on a few machines to see how it works. The activation seems sporadic so I am a bit confused.

 

I've installed it with shared computer activation which logs in straight away with my logon... just about.

I've tried it with my staff test account and it sings in and activates straight away without a prompt.

Pupil accounts come up with the popup box, they log in (just the username) but nothing works and it says its un licensed, I can see they have the Office 365 Apps for Education license assigned to them just like the staff.

There's some weirdness also where sometimes staff have to sign in and when they do it says unlicensed.

 

I've added the edge and IE local intranet fixes so not sure what it is. I don't think its the firewall as I've tried it with bypassing it.

 

Any suggestions?

[Simcfc73]

I decided to log a call with M$ to have a look. Not really much help, just really told me to make sure I was logged off when switching users so far.

 

I decided to redo the O365 download and make sure shared activation was set right with the right path.

 

First login.... WOOHOO.. a xml file appered.... and then a second.

 

Thought I had cracked it.

 

Then I logged in a different computer and the logon prompt appeared but it did let me login after entering the pupils credentials.

 

I checked the registry and the shared activation is set to 1 and ran a gpresult and nothing was turning shred activation off.

 

I don't mind the logon prompt for senior pupils but for our junior kids its a bit of a pain (might not seem it but for the year 2 an 3s its an added step too far.

[Mako]

It's odd that it would be sporadic. I'd either expect it to work, or not. How are you deploying O365?

[Simcfc73]

I've just done a few with manually deploying using the "setup.exe /configure" command from a shared drive.

 

My Deploy had this

 

 

I can see it in the registry but its ignoring it and storing it in the local profile when I log in as staff

 

Still when I log in as a student its ignoreing the shared activation and asking them to sign in.... when I look at help its not shared activation.

[Mako]

Do you sync your AD to Azure? Is your on-premises UPN the same as O365?

 

Just to clarify, is it working for staff 100% of the time?

[Simcfc73]

Yes sync is setup, assigned Licensed are right according to Microsoft support.

 

Its ignoring the shared activation for students altogether... thought I had cracked the different location for the activation key for staff as the folder appeared... signed into a different one and it ignored it. Folders are created just not populated with anything.

 

It does look like its activating now, if I cancel the logon it just doesn't connect the services but I can use Office.

[Mako]

I haven't redirected any of the activation key locations, so it defaults to %localappdata% and this doesn't cause a problem. I haven't needed to, but you could try setting the GPOs in Computer Config > Admin Templates > Microsoft Office 2016> Licensing Settings. My GPO is for 2016 but I haven't updated the admx templates in a while.

 

There's a setting to enforce shared activation and to set the location of the licensing token.

 

That said, shared activation is a machine-level setting so it shouldn't matter for the user. I believe something else must be going on. The biggest issue I had when converting to O365 was that the UPNs did not match, even though they could log into O365 fine on the browser. I created a new DNS suffix to match our e-mail domain, then convert all user accounts to default to the new suffix and make sure the student's e-mail address was correct in the ProxyAddress value.

 

If staff accounts are working fine but students are getting the issue, then you can start to narrow your criteria. I'd check the AD Sync, firewall (can the student accounts access the O365 authentication), account settings (make sure UPN on AD and Azure match), make sure the SSO URL's are entered via GPO. I can provide my config XML if it would help.

[Simcfc73]

Thanks for the help, I've narrowed it down to the student group policy. (I'm sure I already troubleshooted this). I moved the PC between groups, changed the license assignments sop they were a staff account then eventually moved OU's so they were in the staff. Logs on automatically and licensed. I did removed the student GP's previously and tested it which still didn't work so something is being enabled properly in the staff OU.

 

Annoyingly I never got the cloud sync working with EDGE in the staff section.

 

I binned the computer activation as it just wasnt working how I thought.