Tracking of General maintenance

[itguy22]

Hi all,

 

I'd like to create a sheet / process of the team to carry out general maintenance and system checks that I can easily review without making another admin task for the team.

 

Any ideas/recommendations?

 

Thanks!

[Steve21]

I guess it depends what info you actually need in it. If it's just a "has this been done" even something like a MS Form/G Quiz should work etc

 

Is there something specific it needs to track?

 

Steve

[itguy22]

I guess it depends what info you actually need in it. If it's just a "has this been done" even something like a MS Form/G Quiz should work etc

 

Is there something specific it needs to track?

 

Steve

Thanks. Its SAN, WSUS, AV etc across multiple sites. Just a check and a notes section really. Kind of want to see what other people are doing [emoji848]

[Steve21]

When we used to do a lot of primary/junior support, we just had a simple shared spreadsheet that had a template for X/Y/Z site + tasks, and then got the boxes coloured + initials (Like assigned to, completed etc). Copy template for each day etc

 

Obviously nowadays could be a bit more cloudy shared

 

Steve

[Rob_D]

Mostly, we have automatically generated helpdesk tickets for that sort of thing (of course, if you've not got one already getting a helpdesk package just for this might be overkill).

If you're Office 365, you could do something flows and excel. Automated "email with options" to the techs with a "done" button that writes the time, tech and task to a central spreadsheet. All the tech has to do is click the "done"/"task complete" button in the email.