Three new Senior IT roles, Torbay Devon, 2x£23-£26k 1x£30k-£32k closing date 3rd July

[PaulCooperSDC]

IT Services at South Devon College is undergoing a restructure to align itself to the college's new Digital Strategy, and reinforce ITIL-based processes especially around a new customer-focused Service Desk.

This has resulted in a number of new roles which represent an excellent opportunity to join a team and help define its new processes and shape its success over the coming years. These roles will report directly to me.

 

Alongside relevant experience and a strong skillset, what is essential for these roles is a proactive and collaborative approach, agile thinking and a real drive to always be thinking “is there a better way of doing this”.

I am looking for:

 

Service Desk Manager Grade BS10 £30,125 – £32,429

This role will lead, manage and develop the Helpdesk team of First- and Second-line analysts to ensure that customer expectations around IT Service provision and responsiveness are set realistically, then met or exceeded. It is a new role with a strong emphasis on ‘Customer First’ and gives a fantastic opportunity to shape the service, its toolset and processes as it evolves.

Experience of working in a similar role within an ITIL framework is essential, along with at least an ITIL v3 Foundation certificate. You will need to be a strong advocate and facilitator for development of ITIL-based processes across the IT Services team, ensuring appropriate balance of process against productivity for the College.

This is a senior role within IT Services, so very strong communications skills and a good knowledge of all technical disciplines of a modern IT function will be required, these will be especially crucial when coordinating the resolution of complex issues with interconnected elements covering a mix of in-house and third party support whilst ensuring all stakeholders are kept up to date.

Alongside normal Service desk roles this will also own the Change Management process within the team.

Lead – Core Services Grade BS8 £23,520 – £26,006

This is an excellent opportunity to help define the service and monitoring and lead other team members in understanding the technologies and troubleshooting.

The college is extending its use of 365, this coupled with a general ‘Cloud First’ approach to new or replacement systems will require skills around maintaining an monitoring email systems, web and email filtering, Active Directory, and secure and robust authentication connectors between onsite and Cloud services using ADFS, Azure AD and Shibboleth. In this role you will be the authoritative source for all these areas and expected to lead in future developments and streamlining.

Lead – Platforms and Storage Grade BS8 £23,520 – £26,006

This new role will own the standardisation and evolution of the college’s servers and storage, focused on a migration to cloud-based services where possible and cost-effective. You will take ownership of reviewing and improving current monitoring processes, establishing best practices, and working with Security Analyst to ensure that the data held on these systems remains secure.

Backups and recovery tests will also fall into the remit for this role.

Current on-premise technologies include Hyper-V, VMware, and a mix of Dell and Fujitsu SANs.

The new staff will initially be working remotely for all or part of the time due to the Covid-19 situation but there will be a need for occasional office visits with social distancing in place. Once this situation is over we'll be expecting staff to return to the office, although I will accommodate flexibility where staff may want to work remotely some of the time where this is possible.

Please message me with any queries or questions, and I look forward to virtually meeting some of you for interviews!

 

Paul Cooper

Head of IT Services