Anyone using Wonde Emoji logins for pupils at home?

[fiza]

We recently introduced Wonde Emoji logins for younger pupils to use in School with Wonde Google SSO. Wonde syncs with SIMS and matches or creates pupil users in G Suite. This worked fine as it was restricted to one room and didn't affect staff users. Last week School decided that they wanted pupils to be able to use Emoji logins from home. I managed to get some info from Wonde to enable this but they also said that staff would then also have to use Wonde to authenticate to G Suite. This is fine and staff have been shown how but it has affected all our delegated Google accounts (office@ etc). Now we cant log in to those as Wonde doesnt recognise them. They don't exist in SIMS as users so Wonde is not picking them up. I have emailed Wonde but am not getting quick replies.

 

Does anyone know how to fix this?