Microsoft Technical Support

[smarties11]

Hi All,

 

I'm trying to contact Microsoft support regarding an Exchange issue we are having (I posted yesterday about this issue).

 

I've phoned the support number and chosen Business (there was no option for education).

 

I was then signposted to support.microsoft.com/oas

 

Here, I've filled out the details and am then told we have no support contract (logged in with my MS account linked to our OVS agreement), and we have to pay $499 for a single incident 24x7 support plan.

 

Is this right?! I've never needed to contact MS support before throughout my career. I thought as an education customer we'd get some support, or at least discounted prices?!

 

Have I missed something?

[localzuk]

Yes, I believe that's right - support for onsite services costs money per incident.

[smarties11]

Yikes!

[Teudis]

The last time I paid for MS support is cost me £250 well worth the money they will work on the incident with you until resolved no matter the time it takes.

[MartinByard]

The last time we used MS support several years ago we had to pay £250 as well - although we claimed it back given that after about a week we solved the problem ourselves off the back of some forum posts rather than the MS rep being helpful..

[smarties11]

Thanks for the input guys. Thankfully I've managed to solve the issue now so support won't be required. At least I know for the future though.