Remote Desktop problems

[chris11256]

Morning All,

 

Recently I've been having a problem with our remote desktop/app infrastructure. When logging in either to the remote desktop environment or remote app, the remote desktop client sticks on 'Preparing Windows'. This happens on the remote desktop Broker which is running Server 2019. The host is also server 2019, although sessions don't seem to make it to the host. Nothing within the environment has changed and it's been working well for months. The problem also seemingly random with some users able to login normally and others not able to get past preparing windows.

 

Both the Broker & Host are patched up to the March 2019 cumulative updates.

Thanks,

 

Chris

Edited May 12, 2020 by chris11256

[Steve21]

I mean depending on your setup, are you using anything like roaming profiles still? Guessing could be a corrupt one. Might be worth checking if removing one resolves the issue, or is it real randomness in regards to who/when?

 

Steve

[chris11256]

It uses local profiles and I went through this morning and had a clear out deleting all old profiles.

 

Currently I have two teachers logged in, but myself and another teacher get stuck on preparing windows(this is while the Broker is logging in, not on the host). Am currently looking through the event viewer to see if I can find anything.

Edited May 12, 2020 by chris11256

[chris11256]

I think for the time being it's fixed. I've installed the April updates and rebooted it have tried on several occasions to login and each time has worked.

 

Will update if it happens again.