Broadband / leased line installs

[SchoolsBroadband]

Hello everyone,

 

whether using our service or another suppliers I thought I'd update you on what Virgin, BT Openreach and Talk Talk are currently doing as this could impact the provision of a new line for you.

 

 

BT Openreach

 

Are continuing BAU however there are two differences / scenarios to normal.

 

1. Has anyone in the premises been diagnosed with COVID-19, been asked to self-isolate, or has travelled to a Coronavirus high-risk are or country in the last 14 days?

 

If so the engineer will contact a special hotline for further advice on how to proceed and to ensure the job is correctly reappointed by Communication Providers (the ISP), as and when appropriate.

 

2. Is anyone in the premises suffering from flu-like symptoms?

 

The engineer will proceed with the job, but will undertake additional hygiene actions. This includes wiping surfaces, asking the end customer to remain in a different room (could be an issue if no DBS check done by Openreach on engineer depending on your schools policy), not accepting the offer of drinks and on finishing the job not completing the sign-off with the end customer

 

If the answer to both questions is no then the job will proceed as normal.

 

Virgin

 

Installs are continuing as normal

 

Talk Talk

 

Have put a network freeze on. Circuits are still being installed (new and inflight) but changes regarding NNI moves / orders and some bandwidth upgrades are not being delivered until the network freeze is halted which is at Talk Talks discretion. This could mean that if an ISP was ordering a new NNI that this could be paused until the change freeze is removed which could affect circuit delivery if the circuit was to be delivered on the new NNI.

 

So far we've only a handful of bandwidth upgrades (due to NNI moves) which have been affected and customers informed.

 

All carriers keep us updated weekly and I'll pass on more information as we have it.

 

Thanks

 

Dave