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Posted (edited)

Apply now! [email protected]

 

A great opportunity to join one of the fastest-growing Education IT Solutions Providers in the South of the UK, and to join growing team of over 90 IT support staff. Class Technology Solutions is looking for an IT Network Manager to be based at a client's site in Godalming.

 

Class Technology strives to be the educational solutions partner of choice and to disseminate best practice by providing open and transparent 'ICT models' that can be easily implemented and adopted throughout the education system. Our aim is simple - to develop ICT in Education and enable its use to enhance the learning outcomes of every child, and young person in the country.

 

We are a passionate forward thinking company that believes strongly in investing in the future of schooling and education. Our future depends on continuously creating tools and supporting schools in innovative ways in challenging and developing technological environments that support teaching and learning outcomes in schools.

 

The IT Support/Network Manager role involves administration and troubleshooting within a predominantly Microsoft environment

 

As the IT Support/Network Manager you will be running the day to day helpdesk onsite and doing first and second line support while working with the customer, so hands on experience is also required.

 

Your responsibilities will include, but are not limited to:

 

  • Running the service desk and resolving 1st-2nd line support calls and ensuring all calls are followed through by your team members
  • Supporting and maintaining the infrastructure within the school/college to ensure maximum uptime
  • Ensuring the you keep the Senior Engineers and CTS Helpdesk team aware of any issues that need to be raised and escalated - we are looking for someone who can do, but someone who equally is prepared to escalate
  • Working with your account manager and senior engineer
  • Support and manage key infrastructure projects in partnership with your CTS Senior engineer
  • You will be the interface between the client and us - you are the face of CTS within the school
  • You will manage the day-to-day workload of your team, ensuring you get the best out of them

 

Successful applicants are required to provide an enhanced disclosure. Disclosure expense will be met by employer.

Edited by rh91uk

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