(Mosyle) Clearing Cache, History and Website Data on iPad

[Praxis]

We have a set of iPad's, they're managed by Mosyle. We are having an issue with a website and their advice is to clear the browser cache. The way to do this (settings>Safari>clear history and website data) is greyed out. I assume this is enabled by default? We can't remember restricting this in Mosyle, and I can't see the option to enable it when looking through the menus on Mosyle.

 

Could anyone help me with this issue please?

[Brimstone]

Sounds like you have put some restrictions on place and are filtering web sites either using Mosyle or on the iPads directly.

 

To do this on the iPad you need to go into settings>screen timel>Content and Privacy Restrictions>Content Restrictions>Web Content>Unrestricted Access "ticked"

[Praxis]

Thanks, but it turned out to be another issue. They recently updated their login page, this included an embedded Vimeo link, this was being filtered by Smoothwall and for some reason that was breaking the login. I have unblocked it now and it's working again.