Garacesh Posted November 15, 2019 Posted November 15, 2019 Okay so we need to, shock horror, actually buy an app for once. I bough the licenses but the app would crash as soon as it opened, so I had them refunded. Did some digging it turns out it's because the app needs to connect with the App store to work. In hindsight, a-duh I'm assuming this is to check who's using the license? So I've actually created a pupil account via School Manager and got it on an iPad so it can't be removed. Awesome. But we've had the app refunded since, so I can't check if it'll work. And I don't really wanna p:censored: Apple off buying it to potentially refund it again if it doesn't. So.. Can anybody, off the top of their head, name any free apps that need an iTunes/App Store (are these things separate now..?) account to use?
DGardiner Posted November 15, 2019 Posted November 15, 2019 no apps purchased via VPP should require apple accounts as they use device assignment??i have hundreds of ipads deployed out and have never had this issue - you may need some connectivity on the backend with your filtering whitelisting apples services/apns/etc but you shouldnt need to do anything more than assign them to devices.the only exception is the preinstalled iwork apps that need deleted and deployed fresh on new ipads
Garacesh Posted November 15, 2019 Author Posted November 15, 2019 no apps purchased via VPP should require apple accounts as they use device assignment?? See, I thought that too, but then the error I got says otherwise. I'll try to reproduce it to get its exact wording, but it was something like the app needed to connect to the app store on first launch, or something like that?
DGardiner Posted November 15, 2019 Posted November 15, 2019 See, I thought that too, but then the error I got says otherwise.I'll try to reproduce it to get its exact wording, but it was something like the app needed to connect to the app store on first launch, or something like that?i have account management turned off on all mine so people cant even login and the appstore disabled.have you tried tethering one to a mobile just to confirm its not a firewall issue, i did uses to have issued when my cache server was overloaded and i would get ghost apps on the devices that would say "you need to buy a licence" or something to use them.
Garacesh Posted November 15, 2019 Author Posted November 15, 2019 i have account management turned off on all mine so people cant even login and the appstore disabled. Ditto, but after that error I figured I'd need to create a Student account, add it to the iPad, and then restrict account management so it can't be removed, which has achieved the desired result, so at least it's nice to know I can do that. Except now I retrace my steps to try and make the error appear again and.. Nothing? iMotion did throw the error, so I've wiped an iPad and tried to get it to do it again but.. nada? I wonder if it's to do with the issues Apple were having earlier in the week/end of last week? Every time I tried to get to the app store via School Manager it would error..
DGardiner Posted November 15, 2019 Posted November 15, 2019 I wonder if it's to do with the issues Apple were having earlier in the week/end of last week? Every time I tried to get to the app store via School Manager it would error..thats possible... asm has been running like arse for weeks
Brimstone Posted November 15, 2019 Posted November 15, 2019 See, I thought that too, but then the error I got says otherwise. I'll try to reproduce it to get its exact wording, but it was something like the app needed to connect to the app store on first launch, or something like that? That is nothing to do with the app or app store, your network is blocking Apple's APNS Servers when it launches on the iPad..... https://support.apple.com/en-us/HT203609
southhamster Posted November 15, 2019 Posted November 15, 2019 There's a useful app here ehichs the status of needed ports for apple communication. However it is 99p so you'll need to find a way to obtain it. Maybe "borrow" someone's iPhone? https://apps.apple.com/gb/app/services-test/id663823983
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