Ruckus Wireless APs stop broadcasting and WLAN Service changes to disabled

[Divaldo]

Our wireless network went down last week. It's a Ruckus wifi network managed from a Ruckus Virtual Smartzone.

 

All SSIDs stopped being broadcast, so devices could simply not see any networks being broadcast.

 

When logging in to the management web page on the virtual smartzone, I can still see all the APs, but if I select one from the list and go into its configuration tab, under the 'Radio specific configuration', the 'WLAN Service' has changed from Enabled to Disabled under both 5GHz and 2.4GHz. This has changed on every single AP. On the General tab, the connection status has also changed from 'Connect' to 'Discover'.

 

To get things back up and running I restored the configuration from a previous backup, let that roll back and all the APs began broadcasting again and everything worked as normal and clients were able to connect. Within an hour though, the APs had all gone change their radio to being disabled again.

 

I went through the restore procedure again and got the same results.

 

Within the Events & Alarms section, under Events I could see each AP has two events, one saying "updating AP configuration", followed by "AP heartbeat lost". I haven't changed anything in the configuration recently and can see nothing obviously wrong.

 

All that has changed recently is that the VM running the smartzone has move to a new hyper-v host, but that happened a week before we began getting this issues so i'm not sure it's related.

 

Has anyone come across this before, or got any ideas what could be causing it?

 

Thank you.

[Divaldo]

just noticed I have an Alarm under Events & Alarms which states:

"Insufficient [CAPACITY-AP ] licenses have been detected, which will cause existing AP connections to terminate."

 

Would moving the host have messed up the licence?