[SIMS] Issues with Parent App

[duesouth]

One of our parents is having problems accessing the Parent App since a recent update. On two devices she gets a "blank white screen titled 'Select School' after log in". She's deleted the app and re-installed it - and I've revoked her access and re-invited her, all with no joy. Her phone is Android version 9 and her tablet is Android version 5.0.1. The website works fine, so it's not a data issue.

 

I've referred to our County Council support team, but was told they don't support parents - same apparently with Capita. They did think it might be a problem due to having another child at another school - but she doesn't...

 

Anyone got parents with similar issues post-app update and is there a fix?

 

Thanks in advance.