Blue screen, pc crushing

[dibekem]

Hi everyone.

 

I have a Dell optiplex 990 machine with SSD and windows 7 pro 64 bit installed and it is giving me blue screens.

I have updated all the drivers.

Could someone look at the dmp file for me to find out the cause?

I don’t know how to read these files, I tried before but failed. Anyone has some tips on this?

 

Thanks

minidump file.zip

[SDBond]

Use Bluescreenview if you haven't already. It's quite a handy tool.

 

Looking at yours - it's pointing to 'rdbss.sys' and 'ntoskrnl.exe'

[dibekem]

Thank you, I will give that program a go.

 

By googling 'rdbss.sys' and 'ntoskrnl.exe' it seems that it could be various things. Would you know what to look for first or I just have to go through them all?

 

Thank you

[SDBond]

It's not something I've come across before. I'd probably start with what's mentioned on the BSOD you receive and take it from there.

 

Is re-imaging the machine out of the question?

[Arthur]

I have a Dell optiplex 990 machine with SSD and windows 7 pro 64 bit installed and it is giving me blue screens.

Is the Windows 7 PC completely up-to-date in terms of Windows Updates? There have been hotfixes to fix BSODs with rdbss.sys in the past.

 

I had a quick look at the minidumps and the BSODs are definitely caused by rdbss.sys in both cases.

 

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000038

[...]

FAULT_INSTR_CODE:  3868ba0f

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  rdbss!RxCreateFromNetRoot+7de

FOLLOWUP_NAME:  MachineOwner

[color="#FF0000"]MODULE_NAME[/color]: rdbss

[color="#FF0000"]IMAGE_NAME[/color]:  rdbss.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  59deb54c

IMAGE_VERSION:  6.1.7601.23930

STACK_COMMAND:  .cxr 0xfffff8800b029a90 ; kb

FAILURE_BUCKET_ID:  X64_0x27_rdbss!RxCreateFromNetRoot+7de

BUCKET_ID:  X64_0x27_rdbss!RxCreateFromNetRoot+7de

PRIMARY_PROBLEM_CLASS:  X64_0x27_rdbss!RxCreateFromNetRoot+7de

 

 

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000038

[...]

FAULT_INSTR_CODE:  3868ba0f

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  rdbss!RxCreateFromNetRoot+7de

FOLLOWUP_NAME:  MachineOwner

[color="#FF0000"]MODULE_NAME[/color]: rdbss

[color="#FF0000"]IMAGE_NAME[/color]:  rdbss.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  59deb54c

IMAGE_VERSION:  6.1.7601.23930

STACK_COMMAND:  .cxr 0xfffff8800be98c40 ; kb

FAILURE_BUCKET_ID:  X64_0x27_rdbss!RxCreateFromNetRoot+7de

BUCKET_ID:  X64_0x27_rdbss!RxCreateFromNetRoot+7de

PRIMARY_PROBLEM_CLASS:  X64_0x27_rdbss!RxCreateFromNetRoot+7de

 

I have attached the debug logs if anyone else wants to take a look?

rdbss_logs.zip

Edited June 19, 2019 by Arthur

[dibekem]

Thank you both.

 

For time saving we just gonna replace the pc with another one from my company.

 

Hopefully the new pc won't give us blue screens.

 

Thanks anyway.

[CiderBaz]

Bad news!