Outlook 2016 hangs for one user repeatedly

[FishCustard]

We've got an odd one - one of our receptionists seems to find that their Outlook profile corrupts and fails to load consistently (it's happened a few mornings in a row) - Outlook just hangs at "loading profile".

 

I've deployed a script that clears the profile and restarts Outlook, which works just fine, but why might it be happening? I'm going to take a ProcMon trace the next time it happens, but is there anything else I could check?

 

No other users have reported this - one or two have had profile issues at one time or another, but that's to be expected, it's not consistent like this one.

[bald_pig]

Is outlook configured in cached mode? I'd try switching from cached to live or vice versa and seeing what effect that has.

[FishCustard]

Is outlook configured in cached mode? I'd try switching from cached to live or vice versa and seeing what effect that has.

 

You know I was just thinking about that while I went to get some tea. They're all cached by default - it's probably the huge "office@" account that's causing it (they never delete anything!). I'll suggest it and see.

 

I was tempted to just set everyone to online via GPO as I've had bad experiences with cached mode in the past, but thought they might've improved things for 2016.

[bald_pig]

You know I was just thinking about that while I went to get some tea. They're all cached by default - it's probably the huge "office@" account that's causing it (they never delete anything!). I'll suggest it and see.

 

I was tempted to just set everyone to online via GPO as I've had bad experiences with cached mode in the past, but thought they might've improved things for 2016.

 

Exactly what I was thinking