Windows Update - Keeps Searching never ending

[NetworkNinja]

This week I have performed 2 in place upgrades on our domain controllers. DC2 went perfect and everything is working fine however DC1 is not finding any updates to install. I know I should not do in place upgrades but it was our only option at this time.

 

Anyone had this issue before. I have tried several things to get it working but nothing seems to work.

 

• Dism Cleanup - Nothing
  
• SFC Scan Now - Nothing
  
• Windows Update Diagnostic - Found errors and fixed but still not working
  
• Deleted the software distribution folder
  
• Plenty of restarts.
  

 

This is a sample from the windows log file. The log has been updating all night.

2019-02-20    20:01:43:974     920    1004    AU    ## START ##  AU: Install updates2019-02-20    20:01:43:974     920    1004    AU    #########2019-02-20    20:01:43:974     920    1004    AU      # Initiating scheduled install2019-02-20    20:01:43:974     920    1004    AU    WARNING: There are no approved updates to install2019-02-20    20:01:43:974     920    1004    AU      # Exit code = 0x8024000C2019-02-20    20:01:43:974     920    1004    AU    #########2019-02-20    20:01:43:974     920    1004    AU    ##  END  ##  AU: Install updates2019-02-20    20:01:43:974     920    1004    AU    #############2019-02-20    20:02:22:632     920    1004    Misc    WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=22502019-02-20    20:02:27:975     920    1004    Misc    WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=22502019-02-20    20:02:27:975     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:02:27:991     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:02:30:194     920    1004    Misc    WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=22502019-02-20    20:02:30:460     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:02:30:460     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:02:46:585     920    1004    Misc    WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=22502019-02-20    20:02:48:445     920    1004    Misc    WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=22502019-02-20    20:02:48:445     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:02:48:445     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:02:48:742     920    1004    Misc    WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=22502019-02-20    20:02:48:960     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:02:48:976     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:06:17:174     920    1004    AU    AU received policy change subscription event2019-02-20    20:08:17:427     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:08:17:427     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:08:18:396     920    1004    Misc    WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=22502019-02-20    20:08:18:646     920    1004    Misc    WARNING:     IsSessionRemote: WinStationQueryInformationW(WTSIsRemoteSession) failed for session 2, GetLastError=22502019-02-20    20:08:18:959     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:08:18:959     920    1004    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x802400372019-02-20    20:11:18:042     920    1004    AU    AU received policy change subscription event2019-02-20    20:16:18:831     920    1004    AU    AU received policy change subscription event2019-02-20    20:21:19:684     920    1004    AU    AU received policy change subscription event2019-02-20    20:26:20:460     920    1004    AU    AU received policy change subscription event2019-02-20    20:31:21:218     920    1004    AU    AU received policy change subscription event2019-02-20    20:32:48:282     920    9ac    IdleTmr    Decremented idle timer priority operation counter to 02019-02-20    20:33:09:158     920    cfc    IdleTmr    Incremented idle timer priority operation counter to 1

 

- - - Updated - - -

 

Since Last night the only error on the log file is the following - 2019-02-21 07:27:59:687 920 1004 AU AU received policy change subscription event

[NetworkNinja]

Just in case anyone else has this issue i have found a solution that worked for me.

Windows update, stuck in ‘Checking updates’ quite long time

 

• Check the Windows update agent version, for that go to C:\Windows\System32
  
• Check the ‘wuaueng.dll’ file version.
  
• If it the version is either of the following 7.9.9600.17031, 17415, .17729, .17959, .18039, .18094, .18145, then we need to install the patch KB3138615.
  

https://support.microsoft.com/en-in/help/3138615/windows-update-client-for-windows-8.1-and-windows-server-2012-r2-march-2016

 

• We need to Disconnect the server from network and stop the windows update service, before installing the patch
  

[Hyakurai]

Thank you so much. I'd been stuck on this issue for over a week. How did you figure out that solution?

 

In any case, this is the right answer to issues with WSUS updates on a machine that was upgraded in-place to Windows 2012 R2 where your search for updates hangs indefinitely. I was also seeing the 0x80244010 max roundtrips exceeded errors initially, but once I worked around that by retrying the update search a few times the search would never finish.