GMail hang on 'Loading' for one user

[Sheridan]

We have a user who having an annoying issue when accessing Gmail in Chrome - when they click onto their Inbox or Sent items, and search for anything it loads the first page of results but 'Loading' stays at the top of the screen. At this point if they try to open a message or attachment it flips back to their inbox

 

When the Loading message is stuck on the screen, pressing the Next Page > button clears it, but it comes back every time they go to Sent items, or search again.

 

I've done all the obvious - cleared their profile, tried 2 other different PCs, tried IE, tried Chrome on Macos and its always the same. Is it possible the fault is at the mailbox end? I've logged a call with Google but I suspect they will simply say its our problem, even though its only happening to this one user. They have a fairly large mailbox (5Gb) but mine is about the same size and it doesn't happen to me. Nobody has any Labs options or plugins enabled - and it just seems to have started recently for them.

Edited February 15, 2019 by Sheridan

[FN-GM]

I had this with 1 user.

 

I did the below and it resolved it

 

1. Create an OU

2. Turn off Gmail for that OU

3. Put user in OU and wait a few hours.

4. Put user back in original OU - problem solved.

 

You won't loose any data doing this.

[Sheridan]

I had this with 1 user.

 

I did the below and it resolved it

 

1. Create an OU

2. Turn off Gmail for that OU

3. Put user in OU and wait a few hours.

4. Put user back in original OU - problem solved.

 

You won't loose any data doing this.

 

Interesting tactic, I'll give that a try, wonder why it worked though?

[TwistedHelixis]

Signing the user out of Chrome (not gmail) and then back in has always sorted these odd issues for me

[Sheridan]

Signing the user out of Chrome (not gmail) and then back in has always sorted these odd issues for me

 

We've effectively done that - clearing their profile and trying on 2 PCs they've never used before, as well as a MacBook - it just seems to follow the User's mailbox independent of device/os/browser

 

I'll try @FN-GMs idea - but it will have to be out of hours as they're an admin user and reliant on email

[Sheridan]

Just to update this, tried @FN-GMs idea and it worked a treat! Surprised google support didn’t suggest that to be honest

[FN-GM]

Good stuff. Guess this is the equivalent of turning it off and back in again!