IT Support Technician Lead - Warminster, Wiltshire - Circa £33,200 per annum + bonus

[Center_Parcs]

Join the UK’s number one short break destination. We are proud to have more than 7,000 team members across five Center Parcs Villages and Head Office, working to create memorable experiences for families in beautiful forest locations.

ABOUT THE BENEFITS

 

• Annual profit share/management bonus
  
• Staff Reward Scheme
  
• Free use of leisure facilities
  
• Discounted Center Parcs breaks
  
• 20% discount in restaurant and retail outlets
  

IT Support Technician Lead

• Longleat Forest, Warminster - Wiltshire
  
• Circa £33,200 per annum + 13% bonus
  

This is an exciting opportunity to join the Village based IT service delivery team as IT Support Technician Team Leader. In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota.

You will, along with your team, act as the ‘face of IT’ responsible for delivering first-class IT support to both our guests and colleagues.

You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business.

Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops using LANDesk; working alongside Head Office 1stline support; configuration and ongoing support for mobile devices; back-up management and picking up and resolving success and failure notifications.

The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the Villages.

 

HOURS OF WORK

You will be contracted to work 160 hours per 4 week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.

As our Village is open 365 days of the year, your working hours may include weekends, public / bank holidays and during Christmas and/or New Year on a rota basis.You will also participate in the out of hours on call rota.

 

ABOUT YOU

Essential requirements:

 

• People management skills, of both direct and indirect reports
  
• Experience in performance management, objective setting, absence management and workload planning
  
• Strong communication, planning and organisational skills
  
• Evidence of being a highly motivational team leader with exceptional team building capabilities
  
• Ability to influence at all levels
  
• Strong customer focus
  
• Proven and strong record in 2nd line IT Support environment
  
• Support and extensive trouble shooting ability
  

 

Desirable requirements:

 

• Thorough understanding of PC’s, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi
  
• Methodical approach to IT Support
  
• Industry recognised Service Desk Support or Microsoft qualification
  
• Experience of Desktop management and Desktop deployment tools
  
• Experience of identifying and implementing technology solutions
  

Closing date: 19 February 2019 at 12 Noon

 

1st interviews to be held: 27 February 2019

 

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

 

To apply for this role, visit: https://isw.changeworknow.co.uk/centerparcs/vms/e/longleat_forest/positions/bltuxsN-zaoB72LqoB2etv?source=blri-cQrfmJ58IjeNizdWj

 

Alternatively, email: [email protected] with your application letter.

 

Closing date for receipt of applications: 19 February 2019.

 

**APPROVED**

Edited February 13, 2019 by Dos_Box