[SIMS] SIMS Parent - Account Already Registered

[David44]

Are other schools seeing messages similar to this when parents try to [re]register with SIMS Parent?

 

"Account Already Registered. You already have an identity registered for [name of school]. Please login with your existing 3rd party identity. Your 3rd party login is your Google account. The account registered is '[email protected]'

 

It doesn't always say Google, whatever third party they used to register initially. The parents do not show in 'Unregister users' in SIMS Product Admin so I can't unregister them.

 

Logged this with Capita but have just got the usual wall of silence.

Edited January 9, 2019 by David44

[networkmangler]

We had an issue with a parent that showed as already being registered but they said they hadn't setup their account

 

I tried to unregister the parent so I could send out a new invitation. They appeared in the unregsiter users list but never actually left the list no matter how many times I tried to unregister them

 

After a bit of back and forth with Capita the support person asked if the parent was using any other capita product. When I asked them the parent had a younger sibling at a primary school using Sims Agora

 

Capita support said because the parent was using the same email for sims parent with us and Sims Agora at the other school I wouldn't be able to unregister the parent because it would unregister them with both accounts

 

It was suggested that the parent us a different email account with us which is what we ended up having to do. They used their work email which isn't ideal