Adobe CC - not loading - Initialising Panels

[sonie]

We have an issue with Adobe CC not loading and the splash screen stops on "Inisalising Panels" and produces a crash report screen.

If you go into the Crash Report, nothing is listed.

 

A fresh install or uninstalling this hasn't helped. We are looking at the Adobe forum/google too for answers.

 

If anyone has seen this and able to assist, please let me know.

[notsogenius]

I saw this on site here and it was being caused by Sophos (we run Sophos Central) blocking the creation of the scratch location.

 

I think we ended up having to disable the on-access scanning to get it to work in the end.

 

Is that any help at all?

[sonie]

I saw this on site here and it was being caused by Sophos (we run Sophos Central) blocking the creation of the scratch location.

 

I think we ended up having to disable the on-access scanning to get it to work in the end.

 

Is that any help at all?

 

Thanks, I will investigate that

[robyholmes]

We had the same. We had AppData redirected, had to change to local AppData. Now its causing black screen on login issue. Stopping it running on startup so far has stopped that issue. Adobe support completely useless.