Support Analyst - Chelmsford - up to £25,000 - Permanent, Full Time

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Support Analyst

 

Chelmsford

 

Paying up to 25k dependent on experience

 

Permanent full time – to start ASAP

 

We are recruiting to a number of Support Analyst positions working within a Software Support Team – you will be required to support customers resolve issues on second line support.

You will develop and maintain professional relationship with customers providing clear and concise instructions to assess and solve cases, you will be required to investigate problems, provide solutions, involve external teams/suppliers to gain more information when required, prioritise cases accordingly working to SLA’s and progress cases through to resolution.Other responsibilities include working with the Support, Consultancy and Development teams to upskill products and services and contribute to the wider team with input to the sales process where required.

 

This position would suit somebody who is currently working in a school, looking to move into a more corporate organisation.

The Package

This is a full time permanent position paying up to £25k dependent on experience.

Job Requirements

• You will hold existing experience of working with customers to help resolve issues in 2nd Line Support.
  
• Experience with one of the following within a working environment; Unix / SQL / Shell Scripting / RDBMS / Linux
  
• Worked within a relevant position within the Education Sector
  

If you are interested in applying for this position, please send your CV via email to [email protected]