Ruckus R510 Access Point

[Sydders01]

Hi ,

 

Please has anyone configure Ruckus R510 AP on their network? how did you go about it? When I plug an R510 AP on our network I can't find it on the Ruckus dashboard.

 

 

Thanks

[snagrat]

It’s not a R510 Unleashed by any chance is it?

[Net-Ctrl]

If you're using the ZoneDirector with it, the AP needs to discover and request to join the ZD, this should happen automatically if the AP is on the same subnet. Could be worth double checking that it is.

 

If the ZD has been changed and the auto response has been turned off, you can configure it through CLI using the set director IP "primary(static)" "Secondary(ZD) command for example - set director ip 192.168.0.8 192.168.0.3

[Sydders01]

Hello @snagrat It is the zoneFlex R510 Series. is it also called R510 Unleashed? I did install the unleashed app on my phone but the configure.me-xxxx (where x is the last 4 digit of the mac address) didnot work

 

It’s not a R510 Unleashed by any chance is it?

[fiza]

If its connecting to a Zone Director then check if the Zone Director is at the right firmware level to accept the AP.

[Net-Ctrl]

Hi @jamieleics, can you confirm if you're trying to join your AP to an Unleashed network, or to a ZoneDirector?

 

If the latter, the Unleashed AP will not join the ZoneDirector as it has the wrong firmware installed.

 

If you are trying to join the AP to an existing Unleashed network then it should just connect, worth checking that it is in the right subnet. The AP, if on the same layer 2 network and power is being provided to the AP, should just connect.

[Sydders01]

Hello @Net-Ctrl . I am trying to connect to a virtual smartzone and it is not coming up. I have a zone director where we have the ZF7363 Ruckus connected. The plan was to connect it to the zone director then move it across to the virtual smartzone but if I can't connect it to the zone director then I would like to connect it to the virtual smartzone directly

 

Hi @jamieleics, can you confirm if you're trying to join your AP to an Unleashed network, or to a ZoneDirector?

 

If the latter, the Unleashed AP will not join the ZoneDirector as it has the wrong firmware installed.

 

If you are trying to join the AP to an existing Unleashed network then it should just connect, worth checking that it is in the right subnet. The AP, if on the same layer 2 network and power is being provided to the AP, should just connect.

[Net-Ctrl]

Hi Jamie, it sounds like you are going to need some assistance from your Ruckus partner.

 

The Unleashed AP you have, will not connect to the ZoneDirector or SmartZone as they all run on different versions of firmware. Your Ruckus partner will be able to help with this.

 

If you plan to move your 7363s to the SmartZone that also has R510s on, you will have firmware compatibility issues and this will not work. The 7363 only work up to FW v3.1, and the R510 was released on v3.4. There are some work around that may be able to take advantage of, but again your Ruckus partner should be providing you assistance with this.

 

In addition, if you have both the ZoneDirectot and SmartZone on the network this may cause issues as APs will need to know who they should be joining.

 

Your Ruckus partner should have provided you with an instalaltion/phasing plan and checked this all with you prior to purchase.

 

I would suggest your best option is to go to them and insist that they assist you get this up and running.

[Sydders01]

Hello @Net-Ctrl. Thanks for your suggestion. First of all I am retiring the ZF7363. The virtual smartzone will be taken over the wireless structure. I am trying to connect the R510 to the virtual smartzone and if all APs are working will then do away with the zone director.

 

 

Hi Jamie, it sounds like you are going to need some assistance from your Ruckus partner.

 

The Unleashed AP you have, will not connect to the ZoneDirector or SmartZone as they all run on different versions of firmware. Your Ruckus partner will be able to help with this.

 

If you plan to move your 7363s to the SmartZone that also has R510s on, you will have firmware compatibility issues and this will not work. The 7363 only work up to FW v3.1, and the R510 was released on v3.4. There are some work around that may be able to take advantage of, but again your Ruckus partner should be providing you assistance with this.

 

In addition, if you have both the ZoneDirectot and SmartZone on the network this may cause issues as APs will need to know who they should be joining.

 

Your Ruckus partner should have provided you with an instalaltion/phasing plan and checked this all with you prior to purchase.

 

I would suggest your best option is to go to them and insist that they assist you get this up and running.

[Net-Ctrl]

If on the AP box they say "Unleashed" they will need to be factory reset and re-installed with the correct firmware to enable them to join your SmartZone. This is where you may need assistance from your partner to ensure the correct firmware version is installed on to the AP. Or replaced by the partner with the correct AP.Once the correct firmware version is running, as long as the Ap can see the SmartZone from a network perspective, if it will then join the staging zone on the SmartZone. From here you can move it in to the relevant "zone" at this point it will be sent the relevant config based on those set within the "zone". Edited September 24, 2018 by Net-Ctrl