IT Technician Opportunity - Leading Hampshire Academy School - Closing 1/10/18

[shackletonlisa]

http://www.rmays.org/joining-us/vacancies/

IT TECHNICIAN – FULL TIME (52 weeks) GRADE C £17,224-£18,794 FTE - ROBERT MAY'S SCHOOL, HAMPSHIRE RG29 1NA

We are looking for an enthusiastic and proactive IT Technician to assist in the support of our IT infrastructure and contribute to the maintenance and development of a well- equipped IT network. You will join a small newly structured team, providing IT support for students and staff, in a successful secondary Academy school. The successful candidate will act as the first point of contact for the IT team, using a triage-type approach to prioritising requests and repairs.

Key responsibilities include:-

● Handling and prioritising requests for technical support through the IT help desk according to need and impact on teaching and learning

 

● Logging requests and resolutions on the help desk to facilitate tracking and reporting, and resolving or escalating issues as appropriate

 

● Identifying common IT problems and working as part of the wider IT team to put resolutions in place

 

● Dealing with technical queries, both face to face and by email and phone, from students and staff

 

● Monitoring the laptop booking system and the loan of devices to students and staff

 

● Undertaking such training as may be necessary for the role

 

● After suitable training, carrying out simple repairs such as keyboard and batteryreplacements

 

● Providing regular reports from the IT help desk to help with serviceimprovements

For this role, experience in the following would be preferred:

 

● Microsoft Windows 7&10

 

● Microsoft Server 2008 & 2012

 

● Microsoft Windows Active Directory

 

● Group policy management

 

● Desktop hardware support

 

● (Microsoft Office packages)

You must have excellent interpersonal skills and be able to communicate effectively with all staff and students. The ideal candidate will be customer focused and be able to work flexibly.

 

Robert May’s School is a popular 11-16 school in a beautiful and easy-to-access part of Hampshire. We have a strong record of academic achievement and our ethos of mutual respect, hard work and attention to excellence is well-known in the area. There is an excellent opportunity for career progression, and a training programme can be provided.

For more information or an application form, please contact Mrs Lisa Shackleton, HR Officer by email [email protected] or visit the school’s website www.rmays.org

The closing date for applications is midday on Monday 1st October 2018. Interviews will take place shortly afterwards.

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Robert May’s School is committed to safeguarding and promoting the welfare ofchildren and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to an Enhanced Disclosure and Barring Service check along with other relevant employment checks.

 

 

Edited September 18, 2018 by shackletonlisa
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