ICT Services Engineer - Maghull, Merseyside

[apexns]

Apex Network Solutions are a successful IT Support and Managed Service provider delivering support and solutions across the North West to both the Education and SMB market and we are looking for a new member to join our team. We require an ICT Services Engineer capable of providing support and implementation services via either telephone, remote or on-site. The support and implementation we provide covers all aspects of Networking, Wireless, Server, Storage, Desktop and Mobile Technologies.

 

The Role

 

Duties and Responsibilities

 

The role will involve call logging, diagnosing and resolving support incidents/problems that are reported by customers and where required liaising with the appropriate 3rd party hardware or software vendors. The position will involve scheduled maintenance visits for contracted clients around the North West. The ideal candidate should have proven experience of working under pressure, managing their own time effectively, as well as being a very good communicator.

 

You need to be looking for a permanent job, wanting to work and be responsible for managing things yourself to meet your deadlines. You must be willing to go that extra mile, demonstrate a continuous thirst, and hunger for developing and challenging yourself but moreover responsibility, a keen eye on quality and attention to detail and the utmost respect for our clients is critical.

 

Duties and Key Responsibilities

 

Answering the incoming helpdesk calls that are logged via telephone or email

Monitoring the Helpdesk and Remote Monitoring Systems

Investigating and resolving the logged helpdesk calls

Escalating calls that cannot be completed immediately

Provide regular updates to customers on progress of their queries

Supporting devices and users on a Windows network comprising of Windows 7, Windows 8, Windows 10 PC’s and Laptops, Active Directory and Exchange, SQL.

Supporting HP, Toshiba, Fujitsu and a multitude of hardware manufacturers.

Providing admin/technical documentation services.

 

The Person

 

The successful candidate must have excellent customer service skills. A driving license and own transport is required.

 

In return for the right person we are offering a competitive salary depending on experience.

 

This is a superb opportunity for an enthusiastic IT engineer to join a growing company with a relaxed and open working environment offering hands on training and development opportunities. You will also be given the opportunity to assist with various IT projects and visit client sites to provide consultancy and installation support.

 

Skills & Experience required

 

Minimum of 2 years in same or similar role supporting technical and non-technical users.

Ability to communicate verbally over the phone and provide technical support.

Proven knowledge of installing/configuring and support Windows 7, 8 and 10

Able to install, configure and support Windows Server 2008/2012/2016, Exchange, SQL Servers.

Knowledge of VMWare and Hyper-V virtualized environments with iSCSI or Fibre Channel Storage technologies.

Able to troubleshoot and configuring DHCP & DNS, with an in-depth knowledge of Active Directory and Group Policy Configurations

Able to use remote support tools such as RDP, Goto-Assist and Logmein.

Ability to Patch, Cable and Configure CAT5e, Network Switches using VLANS/Trunks. Experience of HP ProCurve or Cisco beneficial.

Ability to wire CAT5e cabling ports, run cables, use typical DIY tools.

Knowledge/experience interest in Audio Visual products, TVs, IWB, projectors, Media Receivers.

Personal Skills/Requirements

 

Ability to speak clear English and communicate both verbally and in writing. Capable of demonstrating customer service skills.

Able to read and produce business quality documentation, understand technical topics and utilize knowledge in live environments.

Must have own car and clean full UK driving license and able to lift, move and setup equipment from site to site.

As the role involves working within education the position will be subject to successfully obtaining an Enhanced CRB Disclosure.

 

If you are interested please apply today!!! Send your CV to [email protected]

 

Job Type: Full-time

 

Salary: £18,000.00 to £28,000.00 /year

Edited September 7, 2018 by apexns