Page Keeps refreshing/reloading after logging in

[nueon]

hi i have just finished installing this to a server all looks well up until i log in to the page. at this point the page keeps reloading/refreshing constantly so i cant navigate anywhere. its the same on client machine, server and all browsers.

 

the login page shows fine though

 

any ideas?

 

Thanks

 

Craig

[nickbro]

hi i have just finished installing this to a server all looks well up until i log in to the page. at this point the page keeps reloading/refreshing constantly so i cant navigate anywhere. its the same on client machine, server and all browsers.

 

the login page shows fine though

 

any ideas?

 

Thanks

 

Craig

Have you removed the section from the web.config file?

 

Any errors in the event log?

 

What does /api give you?

[nueon]

hi nick, yes I have removed the section from the web.config file.

 

event log is showing an error each time the page refreshes yes:

 

An error occurred in Home Access Plus+

 

Page: HAP.Web.API.MyPic

 

Creating Directory Search and Searching for then current user

Using filter: (&(objectClass=user) (sAMAccountName=Administrator))

Found 1 results, processing 1st result

Found 0 thumnbnailPhotos

 

/api/setup gives end point not found.

[nickbro]

Hmm /api/js/help

[nueon]

https://url.com/hap/api/js/help

 

gives 404 page not found error

[nickbro]

Does just /api give you anything?

[nueon]

after redirecting to the logon page it displays:

 

Home Access Plus+ - APIs

api/test: TestHandler

api/css: JSHandler

api/js/start: JSHandler

api/js/beforehap: JSHandler

api/js/hap: JSHandler

api/js/afterhap: JSHandler

api/js/end: JSHandler

api/mypic: MyPicHandler

api/tiles/icons/{width}/{height}/{*path}: TileIconHandler

api/mycomputer/thumb/{*path}: ThumbsHandler

api/mycomputer/{ext}.ico: IconHandler

api/myfiles-upload/{drive}/{*path}: MyFiles_UploadHandler

myfiles/directedit/{drive}/{*path}: PageRouteHandler

api/homework-upload/{teacher}/{name}/{start}/{end}/{drive}/{*path}: Homework_UploadHandler

api/myfiles-permalink/{drive}/{*path}: MyFiles_PermaLinkHandler

api/home-peramlink/{hash}: Home_PermaLinkHandler

api/setup/: ServiceRouteHandler

api/help/: ServiceRouteHandler

api/announcement/: ServiceRouteHandler

api/ad/: ServiceRouteHandler

api/bookingsystem/: ServiceRouteHandler

api/homework/: ServiceRouteHandler

api/myfiles/: ServiceRouteHandler

api/tracker/: ServiceRouteHandler

api/livetiles/: ServiceRouteHandler

api: api

download/{drive}/{*path}: DownloadRoutingHandler

bookingsystem/r-{resource}: PageRouteHandler

bookingsystem/t-{type}: PageRouteHandler

bookingsystem/{room}/display: BookingSystemDislayRoutingHandler

tracker/web/{year}/{month}/: PageRouteHandler

tracker/web/{year}/{month}/d/{day}: PageRouteHandler

tracker/{year}/{month}/: PageRouteHandler

tracker/{year}/{month}/c/{computer}/: PageRouteHandler

tracker/{year}/{month}/d/{day}/: PageRouteHandler

tracker/{year}/{month}/c/{computer}/d/{day}/: PageRouteHandler

[nickbro]

Hmm that shouldn't redirect to the login page. Sounds like something is missing from the web.config file. The api folder shouldn't need a user to be logged in to access.

[nueon]

does the same server and client side. ill try a fresh web file?

[nueon]

hmm still the same reload issue and api asks me to login first

[nickbro]

You should see some lines in the web.config that allows access to api for *

[nueon]

yes all api sections have * for access. am using a fresh downloaded file at the min

 

wipe it and start again?

[Ageekin10]

Not used the product before but after changing the web.config have you restarted the web server. Sorry to point out the obvious but something we can over look the simple steps. I have done it many times.

 

I'm not sure what web server it uses but a restart of the server will definitely restart the web server.

 

I'm sure you have already done this

[nueon]

i did restart it yes, the machine would probably be next to double check

 

cheers

[Wolvern-Al]

Hi,

Did you get to the bottom of this? I have just carried out a new deployment on Server 2016 and had exactly the same issue. I managed to get past this issue by adding Local Login rights for All Staff into the Default Domain Controllers Policy, not happy about this however it appeared to solve this problem but then left me with another issue on a separate thread which My Files just shows dots scrolling across the screen but never loads either Home directory or Mapped drive.

Al.

[Wolvern-Al]

In fact the behaviour when you login is exactly the same, the page just keeps refreshing. Either frantically clicking the MyFiles icon or entering /myfiles in the address bar gets you too the My Files section but then you get access denied when you trying to click on Home Directory or a Mapped drive. This happens when logged on as a domain admin (with a home directory set for testing) or normal staff user.

[Wolvern-Al]

This is logged when clicking on Home Directory or mapped drive:

 

An error occurred in Home Access Plus+Page: mscorlibAccess to the path '\\XXXDC1\Staff\' is denied.System.UnauthorizedAccessException: Access to the path '\\XXXDC1\Staff\' is denied. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.File.GetAttributes(String path) at HAP.MyFiles.API.info(String Drive, String Path) at SyncInvokeinfo(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet) at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.File.GetAttributes(String path) at HAP.MyFiles.API.info(String Drive, String Path) at SyncInvokeinfo(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)

[chrisjako]

I had this same problem, however it was because I configured booking system and helpdesk but yet I didn't actually installed those plugins - once I extracted the final file the looping/updating stopped