[ms office - 2016] "Temporary Server Issues" on activation

[HTCPCP]

A really strange one, one of our field staff have an issue when trying to log into activate it, it comes up "sorry we are having some temporary server issues" This isn't one of our corperate licensed version, but a home license, and the laptop isn't a corperate one, but a home managed one, but trying to help out the user.

 

So far, I have tried - Turn off AV (Mcafee vile thing), remove Trusteer Rapport (equally vile), remove completely and re-install office, tried in safe mode, but all to no avail. Kinda running out of ideas really. Anyone got any other suggestions? or even better know the solution.

[Steve21]

Would suggest them doing an IE settings reset and trying it again, it can get funny if anything's been tweaked too much in regards to the settings (e.g. Rapport/AV wise) and just uninstalling them wouldn't reverse those settings.

 

Steve