Multi-school Helpdesk with Asset and deply

[fdiogo]

Hello all,I am trying to get a helpdesk with asset managment (automatic inventory by IP Scan), deply software, alerts and good reporting system. I have about 20 schools with +/- 2000 assets physical separated.What i have tested so far:1. Netsuport is not Web and the connection with Helpdesk-DNA is not transparent. Good in the printing report.2. GLPI (free) with fusioninventory but the client can't close tickets and is very confusing in the tickets. 3. Lansweeper not responsive and dosen't have mobile aplication. Good in the inventory and reading workstation.4. Spiceworks, a lot of publicity and i have read that has problems with a lot of assets.Anyone has one system working in this scenario? what your experience say?regards,Diogo

[Bobby_Moore]

I would pose the question that the benefit you get for linking tickets to assets, for usually having to adopt a sub-par asset system has resulted in me usually keeping the two systems separate.

 

What we do is setup dummy assets to 'rooms'. Many systems can set up automated reports so that if requester raises > x tickets in one week, raise/highlight. or if room => x tickets in one week raise/highlight.

We use FreshService; it's worth looking at but the asset system is poor.

[fdiogo]

Hi,tje benefit is when a user creates a ticket it as to select the asset and with this you can know how many problems that asset had and the answer to the question "is better replace this asset" is quicker! plus, when see the ticket easily you can see the history of the ticket and changes of that asset, you know if a techical have made a poor job in the last intervention and you can know if a memory has been replace or any other hardware and you can see if have been any configuration recently, etc....at least, this is my idea.... Diogo