Enable Azure backup following disabled after credits limit reached

[dapaulio]

Following an incident that caused my dpm online protection to become disabled I have recredited the account and azure confirm the service is again active, however my online protection groups in dpm still report my subscription has expired.

 

I read online that online services will not resume until the next billing month. I obviously have onsite backups working but concerned that my online backup is now in breach of our disaster recovery plan.

 

Surely regardless of the fact that it was our fault we defaulted on payment in the first place they cant punish us for the remainder of the month can they? Azure portal has changed a lot recently and is not exactly intuitive so wondered whether I am just missing something in the portal complexity.

 

As mentioned I have recredited the account Is there a way of forcing azure to resume online backups?

[snagrat]

I’ve had this with VMs and it took 24 hours for the service to realise I was back in credit, even though the portal shown me as OK.

 

How long ago did you fix the payment?

[dapaulio]

I’ve had this with VMs and it took 24 hours for the service to realise I was back in credit, even though the portal shown me as OK.

 

How long ago did you fix the payment?

 

I thought this may have been the case but I checked today after crediting my account on Friday and my protection groups are still failing their online sync

[dapaulio]

Update - walked in this morning and all my protection groups were ok again. @snagrat you must have been right but has taken a couple days for dpm to realise.

Thanks for your help