Helpdesk / List Software - Again

[karldenton]

Hi

I'm in the process of changing our department procedures, one of these is the jobs list.

 

At present, staff log requests on an Office 365 group conversations. They like it as its easy for them.

 

I need something for the IT team to log tasks / projects / ongoing items

 

Requirements are:

 

Simple - tabular excel like look that can be filtered.

Ability to complete a weekly task and it automatically change the due date to the following week (and ideally some record that its been completed)

Conditional formatting for due dates that are overdue

 

I was thinking sharepoint list / excel sheet in Office 365

 

I've looked at freshdesk etc but ideally needs to be something more simple.

 

Am I overthinking !

 

Thanks