exa networks email delivery delays / fails

[round2it]

Is anyone else having issues with outbound email via exa email relay.

 

We can receive email but all outbound is being delayed.

 

Started Friday morning.

[round2it]

It's gonna be a bad morning

[newpersn]

Spoke to support?

[round2it]

Yes Friday but no response yet they did say others have reported similar issues.

[round2it]

Mail seems to be leaving the exchange server but looks like an issue with the relay.

[EXA_Mark]

Is anyone else having issues with outbound email via exa email relay.

 

We can receive email but all outbound is being delayed.

 

Started Friday morning.

 

Morning,

 

The team are checking now. I think you spoke with Jack on Friday, who suggested that another customer had similar issues, this turned out to not be the case and was an internal issue for that other customer.

 

As far as we can see there is no issue affecting a wider scale number of customers, hence why the team (support, and the Dev Ops teams) are checking into it, therefore, can I ask you to give them a call on 0345 1451234, and speak to Jack or Patrick, as this will help us narrow down why you are seeing this.

 

Thanks

[round2it]

I must push out thanks to mark and Josh at exa networks, they have sorted my issue out absolute brilliant service as ever.

 

The fault seems to be at my end for some reason I had an anonymous relay enable on the exchange server this must be how the spam was getting sent, I have shut this down changed all passwords and done full av scan so with any luck the spam may end.

 

time to get some decent exchange server anti spam as not having outgoing email is ridiculous.

 

just need to check if the spam has stopped now

 

anyone got any ideas on software that might do this for me.

 

 

My post was only to see if anyone had similar issues and not a snipe at exa, my support call was late on Friday so I did not expect a response until Monday morning so my post earlier that said not had a respose was very harsh on exa and was not anything to do with service received so apologies to exa if it come across this way.