AVCO Anycomms

[realtnt]

Hi Everyone,

 

I'm having an issue with Anycomms.

 

We're an academy using Intergis, but we're still using Anycomms to send/receive files to/from the LEA and other schools. I recently moved our admin users to the curriculum network to a new server and Anycomms doesn't receive anything (and possibly can't send either but haven't tried that). It connects ok and we get a message saying that there are no files but we know there must be something as we're waiting some data from another school.

 

Anyway, I've never worked with Anycomms so I'm not sure what's going on. The old SIMS installation folder where we receive the files is still on the S: drive where it was and the users have permissions to read/write to it.

 

Any help would be appreciated.

 

Thanks,

 

Theo

[matt40k]

You are going to have to contact your LEA I'm afraid. They prob have it configured to check for certain folders or such, or use a different user - which only they will know. Only thing I can recommend is did you copy the folder from old server or did you do a fresh install? If you did a fresh install, might be worth copy the old anycomms folder over the top.

[realtnt]

Hi Matt,

 

Thanks for the info. The office have Anycomms installed on their computers. Is there something that needs to be installed on the server as well to make it work or are you talking about the client?

[matt40k]

Its just a client, just reads files off the local computer \ network drives and "FTP" files to\from LEA server.

[SpuffMonkey]

Does it still need to see the "S:" drive??

[realtnt]

I thought so, just wanted to make sure. I have a copy of the anycomms folder but didn't re-install it. Just changed the computer's IP/subdomain and server/domain.

 

Right... now let's see who I need to contact!

 

Thanks again.

[realtnt]

An update in case it helps anyone who hasn't used this before.

 

I contacted AVCO and they were very prompt and helpful. Liaised with Neil and what he told me was that basically on our end, as long as we have the server name and user/password correctly set in the settings, then it should work. The LEA does host the server, and he checked their logs to see what the issue was, but they don't have any settings that affect the client. So the changes to our network didn't have any bearing on AnyComms.

 

Our issue turned out to be not our issue after all. The data we were waiting for seems that they were never sent (as they weren't in the server's logs). Also, we were able to send CTFs and receive FSM data so we're all good!

 

So, as long as you select the correct shortcut (usually Pupil) it runs the correct script and it does it's job.

 

HTH

[matt40k]

Got to love Neil Turner, really nice, helpful guy