Exa Network (ISP) and Agora

[Kitkatninja]

Hi All,

 

Just wondering if anyone is with Exa Networks and with Agora and is having or has had problems with it? As in, the sync isn't working... I've been told that the error was this:

 

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KB-476182 - Agora Sync failure Capita cloud client or SSM - Error occurred while calling WCF service

KB-476182-B7H6S3

Description

School may experience sync failure in Agora, if they are using Capita Cloud Client, or SSM and this appears to be running ok but sync is still failing, check the Service logs for CCC Or SSM.

If the logs contain error message ' Error while calling WCF service'

This is caused by their Broadband provider eg: LA who are running SSL inspection, and blocks this service.

WorkAround

Check the Service logs for CCC or SSM.

If the logs contain error message ' Error while calling WCF service'

This is caused by their Broadband provider eg: LA who are running SSL inspection, and blocks this service.

.

Solution

To resolve:- Contact the broadband supplier and request they exclude their school server IP that is running Capita Cloud client/SSM from SSL inspection

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We have followed the instructions that we have been given but it still doesn't work... I'm not blaming anyone, as both Exa and Agora are still investiagating this, but if someone else has had issues and managed to resolved them, I would like to hear back to get this issue sorted sooner rather than later.

 

Kind Regards

 

-Ken

[DJ-1701]

Well, I don't have the Agora, but one of the schools I work at does have Exa and Stormshield with SSL filtering. If I want to test if SSL filtering is blocking something, I usually add in the old proxy server information rather than transparent. If it then work. that usually gives me an indication it's an SSL filtering issue.