Smoothwall licensing

[SchoolsBroadband]

Hi guys,

 

can anyone tell me what Smoothwall actually include as part of their normal support contracts please? I hear lots about token based support but I've no idea what they actually include as part of the web or UTM filter licence as standard.

 

Thanks

 

Dave

[Cache]

I don't remember recieving a new support pack through when I renewed last year (and the year before that we didn't renew the support because of the cost), but we have a Basic Service agreement and looking at the support site we currently have 12 credits. We also signed up to a 3 year agreement, so I'm not sure whether those 12 are supposed to last me 3 years or I get another 12 in January....

 

It's a while since I contacted support however looking through my past cases, bugs do not use up support credits, advice and configuration issues do.

 

That may not be entirely accurate, but to be honest I have no idea where on earth my support pack might be...