Lenovo Thinkpad T430 Outlook Screen Flicker

[Ksavage413]

Howdy all.

 

One of the members of SLT has reported a flicker on their laptop. Thinking this was just a resolution problem we had a look, and it's a bit of an odd one. Any help would be appreciated.

 

• The screen will flicker on and off for twenty-twenty five seconds, change resolution, before eventually settling back to normal.
  
• This will rarely happen randomly, but only after a pop up menu appears.
  
• It will always happen in the Outlook 2016 app, when you go to move an Email to a folder (see screenshot).
  
• It will happen regardless of resolution.
  

This is the offender. Clicking that will open a popup which will cause the issue. I don't understand why this is happening, both me and the Network Manager are bewildered. This might go down as one of the oddest problems of my time as a Tech so far.

 

Any help much appreciated!

 

KS

 

(@jsimpson (network manager mentioned)

[difinity]

Is it just onboard Intel graphics or is there an Nvidia chip in too ?

It sounds like it could be flicking between the two but having an issue.

[simpsonj]

Don't believe there's another graphics card bar the Intel one, both worth a look...

[Passat1983ICTech]

update date the driver I had one it might fix it but then you know it might be this

[simpsonj]

Device Manager - Update Driver and for once it actually found the required driver and installed it. Seems to have solved the issue.

Still, not sure why Outlook and moving emails has any impact on the display driver... Another unexplained mystery.