RDP and Proxy Bypass Addresses

[ITGURU]

Our school uses Remote Desktop to connect to PSF. When we were on Windows 7 we discovered that the session was disconnecting when the session was minimised, and when restoring the window after a few minutes it would come up with reconnecting and then the session would continue and not completely disconnected.

 

If was solved by adding the remote URL into the proxy bypass settings, and it cured this.

 

However, I've now upgraded the staff to Windows 10 and the issue has come back. However, the proxy settings assigned are EXACTLY the same, and I know that the other exceptions are working as can access those without any issues, and if I remove them, it tried to access through the proxy.

 

We have to use a proxy to access the internet, however on Windows 10 if I disable the proxy, connect to the remote session, it doesn't have to reconnect - you can just bring the window back up and the session is still there as our firewall provider allows this connection directly without needing to go through a proxy, but we do need a proxy in for the internet to work.

 

What else could be causing this as I know they'll want it sorting but I cannot work out why it should be any different.

 

Any help would be great if anyone else uses PSF and had this issue or been reported to them.