Netsupport School question

[bbion70]

i have downloaded the evaluation copy of Netsupport school and i have a problem

 

I can't prevent restricted applications from running on the workstations.The current application running on the workstation is unavailable.

I can launch an application on any workstation, i can control any workstation and i can show my Desktop to the students.

Something is wrong with Application Control module and i don't know what.

Please help

[Lithium]

Did you use the icons at the very bottom to enable the application filtering?

 

I think the issue with Windows core components is fixed now... haven't heard about classrooms being logged off because LSASS can't run because it was blocked

 

Are you using the Net Support toolbar? Do the icons in the left corner of the bar tell you anything useful? (I think it tells you whether things are on/off etc)

[bbion70]

Thank you for your reply. I have enabled application filtering but there is no effect.

I am going to request support from Netsupport

[eejit]

Do, in my experience they are very good. I wouldn't even bother emailing or doing an online support request. Usually when I have a question/problem I get the answer there and then when I phone them.

 

Very good company.

[rdhawkins]

Thank you for your reply. I have enabled application filtering but there is no effect.

I am going to request support from Netsupport

 

 

When you select the application tab and view current student applications from the Tutor does it show the currently running application (and all applications when in detailed mode) or does it say "unavailable"?

 

If it says unavailable then it means a component of NetSupport School has either not been installed at the student side or is failing to run. Look for "runplugin.exe" at the student side.

 

Did you install "NetSupport School" or "NetSupport Manager" at the student end? If NetSupport Manager you need to make sure you selected "School Components" in the installer, other wise runplugin and its components won't be installed.

 

Rob

[bbion70]

I had not installed the School Components at the student end. Your advice led me in the right direction and now everything is ok. Rdhawkins thank you very much !

[rdhawkins]

I had not installed the School Components at the student end. Your advice led me in the right direction and now everything is ok. Rdhawkins thank you very much !

 

You're welcome, it might be worth us testing for this case and reporting a suitable error. I'm sure you're not the first that has had this problem!

 

Rob