Field Based Technical Support Specialist – London - Up to £29,000

[lhume]

Field Based Technical Support Specialist – London

Up to £29,000 dependent on experience – Permanent

 

Our client, a large PLC who provide ICT support services to schools and provide excellent opportunities for progression, are looking for a Field Based Technical Support Specialist to join their existing team to provide technical support to schools IT systems both remotely and on-site, as well as be involved with the implementation of both large and small scale projects.

 

Your will be responsible for carrying out regular technical on-site support visits, service desk/remote support, project management, project installations, training and consultancy and quality control to ensure satisfactory outcome to requests.

 

Responsibilities;

· 1^st-3^rd line support both on-site and remotely

· Escalating unresolved support issues to third parties or the Technical Support Manager and progressing these support issues as required

· Basic troubleshooting and pro-active maintenance tasks

· Creating project analyses based on project requirements

· Coordinate onsite install issues

· Estimate and assign time/resources to projects, oversee implementation, sign off and carry out handover with customers

 

Requirements;

· 2^nd and 3^rd line helpdesk experience

· Windows client/server operating systems and networking technologies

· Backup technologies (NT Backup, Veritas/Symantec)

· Antivirus systems (Symantec and Sophos)

· Server and computer hardware

· Networking infrastructure – cabling, routers, managed switches

· Microsoft TCP/IP, DNS, DHCP

· Previously worked in IT within the Education Sector

 

Desirable;

· Quality control management

· Managed wireless solutions

· Apple – OSX and iOS

· 3 years supporting and administering a Microsoft Windows Server/Client network

· Smartboards, interactive whiteboards, multimedia projectors

· RM CC4 or similar Educational Operating System

· A current Microsoft qualification

· Prince2

 

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

 

If you feel you have the required knowledge and experience and would like to apply for this role then please send your CV to Lewis Hume ([email protected])